Q.1 To promote positive behaviors in an organization, develop communication strategies that are appropriate in your setting.
Course: Management Strategies in Educational Institutions
Course Code 8615
Topics
- Develop Communication Strategies
- Different Tools(Total Performance System, Behavioral Systems Engineering Model)
Answer:
Behavioral systems analysis (BSA), or
performance systems analysis, applies behavior analysis and systems analysis to
human performance in organizations. BSA is directly related to performance
management and organizational behavior management. Behavioral systems analysis
is an approach to organizational design and management. It is based on the
premise that organizations are complex systems.
As such, changes in one aspect of
performance in an organization necessarily affect performance in other parts of
an organization. A primary goal of BSA is to create balanced applications in which
areas of poor performance are improved, areas of high performance are
maintained, and employee performance outcomes are directed toward
organizational goals. This is done through the careful use of behavioral and
systems theories and the application of research-based principles of behavior,
such as reinforcement, punishment, stimulus control, discrimination, and
generalization.
Tools
Here is a list of some of the tools and the last name of the
author next to them:
·
Behavioral Systems Engineering Model – M. Malott-2003
·
Total Performance System – Brethower-1982
·
Super System/Relationship Map – Rummler-1995
·
Is/Should Process Maps/Task Analysis – Rummler, M.
Malott
·
ABC (PIC/NIC) Analysis – Daniels Behavior Engineering
Model/6boxes/Performance Diagnostic Checklist – Gilbert, Binder, Austin-2000
·
Human Performance System – Rummler
Performance Planned and Managed
System/Interlocking Contingencies at Various Management Levels/Cultural Change
Model – Rummler, M. Malott, R. Malott Behavior Analysis is a scientific
discipline that studies the behavior of individuals. Behavior Analysis
maintains that behavior is the product of an individual's interaction with his or
her environment (e.g., physical environment, social environment, genetic environment)
and the history of that interaction.
All social organizations are comprised of
individuals' behaviors and their products. Systems Analysis is a scientific
discipline that studies the operations of
Complex systems such as
organizations, focus on the interactions between parts of those systems.
A system can be understood as interrelated components or parts that interact
toward a common purpose. Accordingly, the behavior or functioning of one part
or parts affects (s) the behavior or functioning of other parts.
In systems analysis, a system is not considered
to be reducible to its parts. Therefore, the parts can only be understood in
terms of their interaction with other parts of the system. Behavioral Systems
Analysis draws upon basic and applied research on behavior and the research and
practice in Organizational Behavior Management, Performance Management, and
Systems Analysis. Behavioral Systems Analysis views organizational performance
as a scientific subject matter.
From this perspective, an individual's
behavior in organizations is a naturally occurring phenomenon. Moreover, the
discovery of orderly relations between behavior and the system in which it occurs
gives us opportunities for Behavioral Systems Applications to improve
individual and system performance. Behavioral Systems Analysis is an approach
to organizational design and management.
It is based on the premise that organizations
are complex systems. As such, changes in one aspect of performance in an
organization necessarily affect performance in other parts of an organization.
A primary goal of BSA is to create balanced applications in which areas of poor
performance are improved, areas of high performance are maintained, and employee
performance outcomes are directed toward organizational goals. This is done through
the careful use of behavioral and systems theories and the application of
research-based principles of behavior, such as reinforcement, punishment, stimulus
control, discrimination, and generalization.
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